Case Study/ Learning Technology
Bridging Gaps in Food Worker Training: Multilingual Online Portal for Certification
80%
Users prefer new online mode
33%
reduction in assessment time
Case Study/ Learning Technology
80%
Users prefer new online mode
33%
reduction in assessment time
Remote Learning and Immediate Certification: Food workers can now complete their training and print certification cards from anywhere, improving their employability prospects.
Multilingual Support: The portal offers courses in 8 languages, ensuring inclusivity for a diverse workforce.
Seamless User Management: The backend system allows administrators to efficiently manage users and track progress, reducing the burden of manual processes.
Faster Certification Process: The migration to an online platform streamlined the training process, making it easier and quicker for food workers to get certified.
A Washington-based health organization had been conducting food worker training in person or through computer kiosks located at the department premises. This traditional system proved to be inconvenient for food workers, who often found the process time-consuming. Additionally, officials managing the program were struggling to issue the food worker cards efficiently, causing delays and operational bottlenecks. The organization needed a streamlined, online solution to offer the training and certification program in a more accessible and manageable way.
Vidyatech developed a comprehensive, interactive online portal that simplified the entire learning and certification process for food service workers. The new portal facilitates:
Users to access courses and assessments remotely, from any location.
Choose from several language options, including English, Cambodian, Cantonese, Korean, Mandarin, Russian, Spanish, and Vietnamese.
Upon successful completion of the course, food workers can pay online and instantly print their bar-coded certification card from the comfort of their homes.
For the administrators, the system provided a robust backend that significantly eased user management tasks.
This upgrade from an in-person and kiosk-based system to a fully online portal reduced the workload for officials, enabling faster, more efficient card issuance and improved overall service delivery.
Increased Accessibility: Over 80% of food service workers now complete their certification online, drastically improving accessibility for a diverse workforce.
Time Efficiency: The time required to complete the certification process has been reduced by 33%, cutting assessment time from 90 minutes to 60 minutes.
Seamless Financial Operations: QuickBooks Online integration allowed for accurate and timely invoice generation and reduced administrative overhead. It also simplified the audit process by providing detailed financial records.
Cost Savings: The shift to an online system has led to significant savings for both the health organization and food workers. With reduced administrative overhead and the ability for workers to certify without needing to travel, costs have been minimized on both sides.
