Case Study/ Learning Technology
8x increase
in the user base.
100% improvement
in productivity for publishing teams.
10+ years
of sustained engineering services provided.
Vidyatech took over a legacy online publishing system for a global software giant, transforming it from an underperforming tool to a user-loved platform.
New features like bulk operations and a link checker improved productivity and enhanced the system’s capabilities to meet modern publishing standards and user expectations.
Delivered over a decade of maintenance and support, ensuring the tool’s relevance in a rapidly evolving digital landscape.
A prominent global software company relied on a proprietary online publishing system to update and maintain its popular online knowledge base. However, the system faced several challenges as the original developers had moved on, leaving the tool with no active maintenance. Inconsistent functionality and outdated features led to widespread user dissatisfaction, reducing confidence in the platform. The tool struggled to keep up with modern publishing trends and standards, causing delays and inefficiencies in publishing workflows, reducing the overall productivity of the team. These issues prompted the company to consider retiring the system within a year, as it no longer met the demands of the business or its users.
Vidyatech transformed the system through a combination of technical expertise and user-focused enhancements:
Comprehensive issue resolution: Fixed bugs, addressed inefficiencies, and implemented critical updates to restore the tool’s functionality.
User-centric feature improvements: Added productivity tools like bulk operations and a link checker, improving the efficiency of publishing processes.
3-tier support system: Vidyatech provided robust support, including development, testing, and implementation assistance, ensuring smooth transitions and consistent performance.
Documentation overhaul: The team consolidated scattered information from Wiki and tool forums into a comprehensive product guide, simplifying user onboarding and support.
Sustained engineering services: Maintained the tool for over a decade, delivering incremental updates and aligning it with industry trends and user needs..
Vidyatech’s intervention turned an outdated and inefficient publishing tool into a reliable and high-performing system:
Exponential growth in user base: The user base expanded eightfold, as confidence in the platform was restored.
Boosted productivity: Content publishing teams experienced a 100% improvement in productivity, thanks to the system’s new features and reliability.
Improved user experience: The tool became a favourite among users, with negative sentiments replaced by positive feedback.
Extended lifespan: Instead of retiring the tool, the company continued using it for over eight years, thanks to Vidyatech’s sustained engineering efforts.
