Case Study/ CyberSecurity
4x increase
in incident response capacity
90% reduction
in manual reporting efforts
60% improvement
in SLA compliance for incident resolution.
Implemented DashMagiq® DLP Workflow to automate incident routing and remediation for a leading bank.
Enhanced control with rule-based incident routing, reminders, and escalation triggers to ensure SLA adherence.
Enabled non-technical business groups to investigate and resolve DLP incidents, optimizing remediation costs and efficiency.
A major bank was grappling with a massive influx of DLP incidents, overwhelming its Information Security (InfoSec) team. The manual effort required to manage and remediate these incidents led to significant delays, with frequent SLA breaches. Business stakeholders were often slow to approve remediation actions, further compounding the issue. This created operational bottlenecks and increased the cost and time involved in resolving incidents.
Vidyatech deployed the DashMagiq® DLP Workflow, automating the incident remediation process and easing the burden on the InfoSec team. The solution’s key features included:
Rule-based incident assignment: Incidents were distributed and assigned to the appropriate managers and stakeholders based on predefined rules for quicker resolution, minimizing manual intervention.
Comprehensive compliance support: Every incident was monitored from creation to closure, with audit trails and documentation generated automatically for compliance purposes which also reduced the time and effort required during audits.
Automated reminders and escalations: To maintain SLA compliance, the workflow sent periodic reminders and triggered escalations as needed. By automatically notifying stakeholders when actions were overdue, it ensured that incidents were resolved quickly and efficiently.
Cross-DLP compatibility: DashMagiq® supported multiple DLP systems, ensuring that the same automated workflow could continue even if the DLP vendor changed.
Non-technical usability: Business groups with no DLP software expertise could easily investigate and resolve incidents, freeing the InfoSec team to focus on higher priorities.
The deployment of DashMagiq® DLP Workflow delivered significant operational improvements for the bank:
4x increase in incident handling: Incident responders were able to manage four times more incidents per shift, significantly increasing the team’s productivity.
Cost savings in audits: The automated creation of audit trails and compliance documentation significantly reduced costs during audits.
90% reduction in reporting efforts: The automation eliminated manual reporting, reducing human error and freeing the team to focus on remediation.
60% improvement in SLA compliance: The automated routing and workflow ensured that incidents were closed faster, with a 60% improvement in meeting SLA targets.
Reduced time for email quarantines: The average time to release quarantined emails was reduced from hours to minutes.
DashMagiq® DLP Workflow
DashMagiq® DLP Workflow automates your DLP GRC process by integrating with your existing DLP as an addon. It is architected to work with any DLP and multiple DLPs in your environment. DashMagiq® DLP Workflow helps in resolving DLP incidents using simple questionnaires, custom workflows, and orchestration. It also provides a customizable dashboard that the Information Security team can access easily to view, manage, and route the DLP incidents.
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